Specialty practices receive 300-500 referrals monthly via fax, but coordinators can't keep up. Referrals sit unprocessed for 3-7 days. When staff finally call patients, they play phone tag for weeks. 35% of referrals never complete, costing your practice thousands in lost revenue while coordinators burn out chasing patients.
Faxes pile up faster than coordinators can process them
3-7 day processing delays
Manual data entry into EHR takes 25-30 minutes per referral
300+ hours/month wasted
Patients don't answer phones or respond to voicemails
Weeks of phone tag
40% no-show rates kill your schedule and revenue
$100K+ lost annually
Referring providers never hear back, so referrals dry up
Broken relationships
The Industry Benchmark
Industry research shows the average referral costs a clinic $13 to process across all required touchpoints.
$13
in wasted resources
Linear Health automates your entire inbound referral workflow. AI reads faxes, extracts patient data, creates EHR charts, and contacts patients via SMS, email, and voice AI until they book. Your coordinators handle complex cases while our AI handles volume.
AI extracts patient data in seconds, parsing demographics, insurance, and clinical details automatically.
AI checks EHR to determine if patient is new or existing, pulling relevant history.
Data flows directly into Athena with proper coding and documentation.
SMS, email, and voice AI outreach begins within 5 minutes of fax receipt.
AI matches provider availability, insurance requirements, and clinical rules automatically.
Referring provider receives automatic notification of appointment status and outcomes.
The manual work disappears. The completion rate goes up. Here's how.
Process 3x more referrals with the same team, freeing coordinators to focus on complex cases while AI handles routine volume.
No more 3-7 day delays. AI contacts every patient within 5 minutes of fax receipt via their preferred channel.
Intelligent multi-channel outreach via SMS, email, and voice AI cuts time-to-appointment from days to hours.
Referring providers get automatic updates when patients schedule, complete visits, or no-show.
Athena integration, phone setup, staff training done in 4 weeks. Zero EHR migration needed.
Native Athena integration means zero workflow disruption. Your team keeps using the tools they know.
Vancouver Sleep Center processes hundreds of referrals monthly with 80% less coordinator time.
“Linear Health runs our entire referral workflow. It reads faxes, extracts data, creates charts, verifies insurance, schedules patients, and closes referrals automatically. Only the complex cases reach our staff. Everything else just works.”
Anuradha Jairam
Director of Operations, Vancouver Sleep Center
Most referral management tools track referrals. Linear Health actually coordinates them. Our AI agents do the work that coordinators currently do manually: reading faxes, entering data, calling patients, and booking appointments. The result is a 95% referral completion rate with 80% less staff time.
We built Linear Health specifically for high-volume specialty practices on Athena Health. Our platform isn't a generic workflow tool adapted for healthcare. It's purpose-built for the exact referral intake process your coordinators run every day.
If your practice receives more than 200 referral faxes per month and your team can't keep up, Linear Health can help. Most practices go live in 4 weeks and see measurable ROI within 60 days.
Via HL7 or API with Athena Health, Epic, Cerner, and 20+ EHRs. We handle technical setup so you don't need IT resources.
AI persists across channels (SMS, email, voice) for 2 weeks. If no response, flags the referral for your coordinator to handle manually.
Our AI voice assistant can make outbound calls alongside SMS. The system adapts to patient preferences automatically based on which channel gets responses.
No. Linear Health layers on top of your existing process. Coordinators still use Athena exactly as before, but now AI handles the repetitive tasks.
After trying all channels for 2 weeks without response, the system escalates to your coordinator with full context about every attempt made.
Most practices see 50%+ reduction in coordinator time within the first month, with completion rates improving to 90%+ by day 90. Most practices go live within 4 weeks. Vancouver Sleep Center was processing automated referrals within 3 weeks of signing.
Coordinators typically spend 25-30 minutes per referral manually. Linear Health reduces that to under 5 minutes, saving 20+ minutes per referral. At 400 referrals/month, that's 130+ hours saved monthly.
4 weeks from contract signature to live. Includes EHR integration, phone setup, staff training, and workflow testing.
Fully compliant. We sign BAAs with all customers, maintain SOC 2 Type II certification, and encrypt all data.
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