Primary care groups generate 500+ outbound referrals monthly to specialists but lack coordinator capacity to handle prior authorizations, specialist matching, patient outreach, and appointment tracking.
Prior auth requests take 5-7 days in payer portal hell
Patients wait weeks for specialist care
Manual specialist matching wastes hours per referral
Wrong specialist = wasted time and money
Patients don't schedule when referred ('I'll call them later')
Care gaps explode
40% of referrals never complete
VBC metrics tank
The Cost
At $10 per referral to process manually, 500 referrals/month = $5,000/month in coordinator time. Plus lost value-based care bonuses from incomplete referrals.
$5,000/mo
in wasted resources
Linear Health automates the entire outbound referral lifecycle, from PA submission to specialist appointment completion.
Faster PA approvals
More referrals closed
Days cycle time reduction
ROI guaranteed
HIPAA compliant, live in 4 weeks, no EHR migration needed. We submit prior authorizations to payer portals, track approval status, match specialists, and ensure patients actually schedule appointments.
AI files PA requests to any payer portal and monitors status every 6 hours
Find in-network, available, appropriate specialists by insurance and location
SMS, email, voice AI until patient books with specialist
Real-time dashboard shows referral status. No more Excel trackers.
“Linear Health completely changed how we engage patients. Texting, intake, registration, and documents are now fully integrated with Athena. Our response rates went up immediately, and our team stopped chasing patients. It scales without adding headcount.”

Bill Cahoon
SVP Operations, Frontier Psychiatry