Your patients reach out when they're ready. Is your intake?
Linear Health automates psychiatric intake, prior authorization, and patient outreach so your team focuses on clinical care, not coordination.
Trusted by forward-thinking healthcare organizations
Patients in crisis can't wait for manual processes
Behavioral health faces unique coordination challenges that generic solutions weren't built to handle.
of BH practices report staffing shortages as their top barrier to accepting new patients
APA Workforce Survey
Psychiatric services lead all specialties in prior authorization denials
AMA Prior Auth Report
of referring providers cite EHR coordination gaps as a major barrier to behavioral health referrals
MGMA Survey
Who This Is For
Linear Health is purpose-built for behavioral health organizations facing these challenges.
Multi-site psychiatry groups
5+ locations with centralized or distributed intake teams
PE-backed behavioral health platforms
Scaling acquisitions without scaling headcount
IOP/PHP programs
High-volume, time-sensitive admissions requiring fast prior auth
Telehealth BH providers
Virtual-first practices needing automated patient engagement
The coordination tax on behavioral health
Your clinical team didn't go into healthcare to chase faxes and sit on hold with payers.
Referrals arrive via fax, portal, and phone with no unified queue
Staff waste hours consolidating intake requests manually
Prior authorization for PHP/IOP takes 3-7 days
Patients drop off or crisis-escalate while waiting for approval
No-show rates exceed 30% for first psychiatric appointments
Provider time goes unbilled; patients don't get care
Coordinators spend 60%+ of time on phone and fax follow-up
Burnout drives turnover, increasing training costs
Every month you wait
in coordinator time, lost referrals, and unbilled appointments. Most groups recoup implementation costs within 90 days.
$45K+
in wasted resources
How It Works
From referral to completed appointment in three automated steps.
Ingest
Referrals from any channel land in one queue, auto-parsed and prioritized by acuity.
Automate
PA packets build themselves. Voice AI confirms appointments. Staff only handle exceptions.
Complete
Patients show up, notes close the loop, and your dashboard shows every referral's status.
Built for Behavioral Health
Every feature designed around the unique workflows of psychiatric and behavioral health practices.
Unified Intake Queue
Fax, portal, EHR, and phone referrals in one dashboard with automated acuity scoring
Prior Auth Automation
Auto-submit to Availity, Evicore, and payer portals. Track status. Escalate denials.
Voice AI Outreach
HIPAA-compliant calls in English and Spanish confirm appointments and collect intake forms
Smart Scheduling
Real-time provider availability synced from your EHR with automated appointment booking
Multi-Channel Engagement
SMS, email, and voice sequences reduce no-shows and keep patients engaged
MHPAEA Compliance
Track PA turnaround times for parity reporting. Audit-ready documentation built in.
Why Linear Health vs. Alternatives
Generic tools weren't built for behavioral health complexity.
| Capability | Linear Health | Generic Scheduling | Standalone PA Tools |
|---|---|---|---|
| Unified fax + portal + EHR intake | |||
| Psychiatric acuity scoring | |||
| Auto PA submission to Evicore & payers | |||
| Voice AI in English & Spanish | |||
| MHPAEA compliance tracking | |||
| Live in 4 weeks |
“Linear Health lets us grow our referral network without growing our admin team. We onboarded 12 new referring practices last quarter with the same staff. The Voice AI handles our appointment confirmations in English and Spanish—our no-show rate dropped from 35% to under 20% in the first two months.”
Bill Cahoon
Director of Clinical Operations, Frontier Psychiatry
of adults with mental illness did not receive treatment in the past year
of BH organizations report that administrative burden contributes to workforce shortages
“Administrative burden is the silent crisis in behavioral health. Every hour spent on coordination is an hour not spent with patients.”
— National Council for Mental Wellbeing, 2024 Report
Questions About Behavioral Health Automation
Most behavioral health groups are live within 4 weeks. We handle the EHR integration, train your team, and run parallel operations until you're confident.
We have production integrations with Athena, eClinicalWorks, Valant, TherapyNotes, and most major behavioral health EHRs. Custom integrations typically add 1-2 weeks.
Our Voice AI is HIPAA-compliant and trained on behavioral health-specific scripts. It confirms appointments, collects intake forms, and escalates to staff when clinical judgment is needed. Calls are recorded and transcribed for compliance.
Yes. We auto-submit to Evicore, Availity, and direct payer portals. Our system tracks authorization status, handles resubmissions, and escalates approaching expirations.
Typical behavioral health groups see 3:1+ ROI within 6 months. The main drivers: 80% reduction in coordinator time, 40% fewer no-shows, and faster intake-to-appointment conversion.
We track prior authorization turnaround times by payer and service type, generating audit-ready reports that demonstrate parity with medical/surgical benefits.
Stay updated
Get the latest on AI healthcare coordination.