Patient scheduling automationFrom a patient request to a place on the schedule.
Let patients book by phone, web and text. Linear Health writes the appointment into your EHR, sends confirmations and reminders, and helps patients change their plans. Your staff stay available for the people who need them.
Scheduling
Dr. Patel · Northgate Outpatient Center · athenahealth
Bookings and openings, in one schedule.Choose a day to explore the example.
Illustrative platform data. Northgate Outpatient Center, its patients and its payers are fictional.
- Phone, web, text
- ways for patients to book
- EHR write-back
- appointments in your existing system
- 4 EHRs
- with established integrations
- 4 weeks
- to your first live workflow
4 established EHR integrations
The appointment workflow
Booking is a start. The appointment still needs care.
Patient scheduling automation handles the administrative work around an appointment: receiving a booking request, finding an available time, creating the appointment in the EHR, and following up with confirmations, reminders and changes. Linear Health connects these steps so patients can move forward without every interaction becoming another front-desk task.
- 1
Make the booking
Give patients a path from their request to an appointment in your EHR.
- 2
Keep it current
Confirm the visit, send a reminder and update the appointment when plans change.
- 3
Work the openings
Reach patients when time becomes available, with staff handling the requests that need a person.
Booking
A time that works. A booking in the chart.
Patients can choose a time from a booking link or arrange the visit with the voice agent. The appointment is created in your existing EHR, where your team already manages the schedule.
Your visit is booked
We look forward to seeing you, Elena.
- Northgate Outpatient Center
- Confirmation sent by text
- Reminder the day before
Elena Brooks
BookingScheduledAppointment
- Date
- Tue, Nov 17, 2026
- Time
- 9:30 AM
- Duration
- 60 minutes
- Provider
- Dr. Patel
- Visit type
- New patient visit
- Booked via
- Booking link
EHR write-backWritingWritten
- Appointment created in athenahealth9:02 AM
- Confirmation sent to the patient by text9:02 AM
- Reminder set for the day beforeMon, Nov 16
From the patient's choice to the appointment record.
A booking confirmation and its EHR record describe the same visit, so the next step is getting ready for the appointment.
A booking link patients can use.
Let patients choose a time from the web or a text message, alongside phone booking.
Your EHR stays the place of record.
Booked appointments and status updates are written back into your chart.
See your appointment workflow, connected.
Every proposal shows your return against your own numbers. We build to 3x or better.
Confirmations and changes
Plans change. The schedule should follow.
Send confirmations and reminders by voice and text. When a patient needs another time, Linear Health can reschedule the appointment and update the EHR, keeping the conversation connected to the visit.
Mon, Nov 16 · 2:40 PM
Could I move my Tuesday appointment to Thursday?
Of course. Dr. Patel has an opening on Thursday, November 19 at 9:30 AM. Would that work?
That works for me, thank you.
You are all set for Thursday at 9:30 AM with Dr. Patel. We will send a reminder the day before.
Priya Shah
ScheduledRescheduledAppointment
What changed
- Appointment updated in athenahealth2:41 PM
- New confirmation sent by text2:41 PM
- Tue 11:00 AM returned to open times2:41 PM
The new time, reflected in the record.
A patient asks to move a visit. The updated appointment and confirmation make the change clear.
A reminder with the details that matter.
Confirm the appointment and remind the patient by voice or text before the visit.
A person remains part of the service.
Routine scheduling can be automated while staff help patients who need a human conversation.
Open appointments
An opening is a reason to reach out.
When an appointment cancels or time opens up, Linear Health can work your patient list to offer that availability. The goal is a useful next step for a patient, with the resulting booking recorded in the EHR.
- Calvin PriceNew patient visitScheduled
- Opened by a cancellationMarcus ReedFollow-up visitOpenFilled
- Open30 minutesOpen
- Anita WalkerFollow-up visitScheduled
- Open30 minutesOpen
Offer the 9:30 opening
Patient list3 patients
- Marcus ReedText sent 8:14 AMOfferedAccepted
- Omar WilsonText sent 8:14 AMNo reply yet
- Nora BennettNext on the listNot contacted
Hi Marcus, a time has opened with Dr. Patel on Wednesday, November 18 at 9:30 AM. Would that work for you?
Yes, I can make that.
Booked for Marcus Reed and written to athenahealth
An available time becomes an invitation.
Outreach gives a patient a chance to take an opening. Open slots remain visible alongside booked appointments.
Appointment outreach, connected.
Use voice and text to reach patients about appointment availability.
See the appointment in context.
Keep the booking in the same EHR your team uses for the rest of the patient's care.
Illustrative platform data. Northgate Outpatient Center, its patients and its payers are fictional.
In practice
Scheduling, referrals and outreach in one system.
Linear Health completely transformed how we operate. They replaced five disconnected tools we were using to manage referrals, scheduling, and patient outreach.
Customer outcomes, Texas Sleep Medicine
- 37% to ~0%
- Missed-call rate
- 5 to 1
- Tools consolidated
- 4 weeks
- First workflow live
At Texas Sleep Medicine, Linear Health brought referrals, scheduling and patient outreach into one system.
Getting started
Live in four weeks, on the EHR you already use.
Go-live
4 weeks
First workflow live in 4 weeks.
Pricing
From $2,000
From $2,000 a month. Flat monthly fee per workflow, sized to your volume. You pay nothing monthly until the workflow is live and processing real work.
Integrations
4 EHRs
athenahealth, eClinicalWorks, NextGen and Greenway Health are established integrations. Linear runs on top of your existing EHR rather than replacing it.
Security
HIPAA
HIPAA compliant, SOC 2 Type 2 audited, BAA available.
Questions
Patient scheduling, answered.
What is patient scheduling automation?
Patient scheduling automation handles administrative appointment work such as booking, confirmations, reminders and rescheduling. Linear Health connects patient communication with your existing EHR so appointments and status updates are recorded in the system your team uses.
How can patients book an appointment?
Patients can book by phone, web and text. They can use a booking link or speak with the voice agent, and the booked appointment is written back into the EHR.
Does Linear Health replace our scheduling system?
Linear runs on top of your existing EHR rather than replacing it. athenahealth, NextGen, eClinicalWorks, and Greenway Health are established integrations, connected through standard health-data interfaces, and booked appointments and status updates are written back into your chart.
How does Linear Health handle reminders and appointment changes?
Linear Health supports automated confirmations and reminders by voice and text. A patient can request a different time by phone or chat, and Linear Health can reschedule the appointment and update the EHR so the record reflects the change.
Can Linear Health help with cancelled appointments?
When a slot cancels or becomes available, Linear Health can work your patient list to offer the opening. Whether a patient accepts depends on their availability; an outreach attempt is not a guaranteed booking.
Can a patient still speak with a person?
Yes. The voice agent can hand off to staff when human help is needed. Automation handles routine scheduling interactions while your team remains part of the service.
How long does implementation take, and what does it cost?
First workflow live in 4 weeks. From $2,000 a month. Flat monthly fee per workflow, sized to your volume. You pay nothing monthly until the workflow is live and processing real work.
Is Linear Health HIPAA compliant?
Linear Health is HIPAA compliant and SOC 2 Type 2 audited, and a BAA is available.