Operational AI for healthcare
Referral automation for specialty practices, FQHCs, and PE-backed groups. From PCP order to consult note, from fax to appointment booked.
First workflow live in 4 weeks.
Referrals arrive by fax, email, web forms, and phone. Linear Health reads the document and extracts patient information. The referral is created in the EHR and added to the worklist. This example demonstrates intake, not appointment booking or completion of the referral loop.
Referrals arrive by fax, email, web forms, and phone. Linear Health reads the document and extracts patient information. The referral is created in the EHR and added to the worklist. This example demonstrates intake, not appointment booking or completion of the referral loop.
Trusted by forward-thinking healthcare organizations
01 Proven in practice
Results from real healthcare teams.
Featured customerMissed calls
37%to near zero missed calls
“Before Linear, I needed five systems just to get a patient from referral to appointment. Now I have one screen. The team is coordinating care instead of chasing it.”
Texas Sleep Medicine took a 37% missed-call rate to near zero. Five disconnected tools, consolidated into one platform inside Athena.
5 to 1Tools consolidated
4 weeksFirst workflow live
Community health organization in the Chicago area, more than 100 providers across more than 20 locations, on athenahealth. Referral coordination, care gap closure and voice AI running across the network.
“We were losing thousands in revenue to no-shows and delayed scheduling. Linear Health contacted our patients faster than we ever could and our show rates improved dramatically.”
The full lifecycle
Why referrals stall
A referral sent is only the start.
Specialist matching, coverage checks, patient outreach, scheduling, and consult-note follow-up all sit between the initial order and a closed referral.
Linear handles routine referral coordination. Your coordinators manage escalations and patient-facing work.
Up to 50% of specialty referrals are not completed.
IHI/NPSF, Closing the Loop, 2017.Illustrative referral month
Referral completion benchmark: Patel et al., J Gen Intern Med, 2018. Stage-by-stage values are illustrative.
Primary care · FQHCs
Generated in the EHR.
In network, availability, proximity.
Submission and status tracking.
Structured packet to the specialist.
Voice AI or clinic schedules.
Voice AI calls until the note is in.
Consult note received and filed.
Specialty practices
Or web form, email, or phone.
Demographics, insurance, referral.
Create or verify patient.
Real-time payer verification.
SMS, email, voice AI (EN / ES).
Directly in the EHR.
Referring provider notified.
Inside the chart, in real time
Native write-back · Zero manual copy-paste
athenahealth specialist. Four established EHR integrations. Booked appointments and status updates are written back into your chart. No CSV exports. No coordinator copy-paste.
Native write-back · Zero manual copy-paste
03 Connected to your workflow
Linear runs on top of your existing EHR rather than replacing it. athenahealth, NextGen, eClinicalWorks, and Greenway Health are established integrations, connected through standard health-data interfaces, and booked appointments and status updates are written back into your chart.
4Established EHR integrations
athenahealth + 3 other EHR integrations
Built for healthcare operations.
HIPAA compliant
SOC 2BAA availableFirst workflow live in 4 weeks.
Book a demoWho we serve
Built for FQHCs, primary care groups, specialty practices, behavioral health groups, and PE-backed portfolios on Athena, with identifiable coordination teams and meaningful referral volume.
Built here. Built for you.
Built alongside FQHC operators at Aunt Martha's.
Community health organization in the Chicago area, more than 100 providers across more than 20 locations, on athenahealth. Referral coordination, care gap closure and voice AI running across the network.
Outbound leakage is the wedge. Specialist match plus consult-note follow up, end to end.
Inbound intake, prior auth, and patient scheduling. First workflow live in 4 weeks.
Voice AI in EN and ES, intake automation, scheduling.
Standardize coordination across portfolio. Same platform across acquisitions.
Downstream referral coordination and local follow-up after virtual visits, with status returned to the source workflow.
04 Operational workflows
Each surface extends the referral workflow, or runs on its own. Same Athena write-back, same closed-loop telemetry, coordinators handling exceptions.
One platform. Every referral step connected.
Manage the full referral lifecycle across intake, scheduling, prior authorization, outreach, follow-up, and closed-loop status.
Turn referral faxes into booked appointments.
Automate inbound referral intake, chart creation, patient outreach, and appointment scheduling for specialty clinics.
Close the loop on every outbound referral.
Automate outbound referrals, specialist matching, referral delivery, and closed-loop tracking at scale.
Submitted, tracked, written back.
Submission and status tracking on the payer portals your team uses today.
Voice AI that books and writes back.
Voice agents that answer calls, book appointments, and write back to the EHR. Patients never hit a dead line, your front desk never falls behind.
Identify, route, and close every open gap.
Identify open gaps (mammograms, colonoscopies, diabetic eye exams, chronic disease). Risk-stratify, route, and close them with the same loop-closing engine. Same workflow logic, applied to a different unit of care.
Built into the workflow
The lifecycle above only works because four modular services run underneath. Turn them on per practice, per payer, per language.
Voice AI
01EN / ESLANGUAGES IN PRODUCTION
Calls patients in English and Spanish, schedules in the EHR, chases consult notes from specialists until the loop closes.
Explore capabilityDirectory correction
02NPI-verifiedSPECIALIST DIRECTORY
Auto-corrects directory drift across NPI, fax, address, and availability. Match accuracy stays current without coordinator scrubs.
Explore capabilityPayer integration
03Real-timeELIGIBILITY CHECKS
Real-time eligibility on every referral. Submission and status tracking on the payer portals your team uses today.
Explore capabilityCustom scheduling rules
041:1CONFIGURED PER CLINIC
Every clinic has its own scheduling complexity. W-2 and 1099 providers, telehealth and in-person mix, multiple payers, custom rules across multiple systems. Most EHRs cannot handle all of it. We build scheduling logic configured to your clinic, not a template.
Explore capabilityThe bar for serious referral automation
Bidirectional referrals are not a feature, they are a craft. The complexity sits in eligibility, payer rules, specialist matching, and consult-note write-back. Ask vendors to walk you through the loop, not the platform.
Closed-loop bidirectional referral coordination workflow: inbound intake and outbound orders unify inside athenahealth via real-time EHR write-back.
Linear runs on top of your existing EHR rather than replacing it. athenahealth, NextGen, eClinicalWorks, and Greenway Health are established integrations, connected through standard health-data interfaces, and booked appointments and status updates are written back into your chart.
Bidirectional EHR integration that reads referral orders and writes back the closed loop into the patient chart in athenahealth.
No two clinics are the same. Provider models (W-2 and 1099), payer mix, in-person vs telehealth, custom scheduling rules. These have to be wired to your operations, not flattened into a template.
Per-clinic configuration layer: provider model, payer mix, scheduling rules, and telehealth versus in-person logic wired to your operations.
Honest communication. Flexibility. Willingness to adapt as your operations change. First workflow live in 4 weeks.
First workflow live in four weeks for healthcare operational AI deployment.
A closer look
Bidirectional referrals are our wedge, not a side feature. We have processed millions of referral steps across specialty, FQHC, and behavioral health operations. Nobody else goes this deep on the loop.
Provider model, payer mix, scheduling rules, telehealth vs in-person. We wire the workflow to your operations, not a templated deployment. Every clinic ships with its own configuration.
We shadow your staff. We own the workflow end-to-end. No implementation tax on an already under-resourced team. We act as an extension of your operations, not a vendor across a desk.
Every proposal shows your return against your own numbers. We build to 3x or better. Up to 80% of coordination work automated. Your team stays in the loop on the other 20%.
Payer operations / Eligibility + prior auth
Linear identifies the payer and plan, verifies eligibility, submits and tracks prior authorization when required, and writes the outcome back to the EHR.
Real-timeeligibility checks
3,400payer endpoints
Live today
Linear Health customer data, 2025. Names available under NDA.
Pricing & return
How are you priced?
From $2,000 a month.
Flat monthly fee per workflow, sized to your volume.
You pay nothing monthly until the workflow is live and processing real work.
Proposal return target
3x or better
Every proposal shows your return against your own numbers. We build to 3x or better.
Up to 80%
of coordination work automated. Your team stays in the loop on the other 20%.
Your operation today
Enter your monthly volume and minutes per referral.
80% automation of referral coordination. Your team stays in the loop on the other 20%.
Capacity reclaimed
1,400 hours
per month
| Monthly | Today | Reclaimed |
|---|---|---|
| Staff hours | 1,750 | 1,400 |
Frequently asked
Yes. Linear Health is HIPAA compliant and SOC 2 Type 2 audited. We execute a Business Associate Agreement with every customer.
Linear runs on top of your existing EHR rather than replacing it. athenahealth, NextGen, eClinicalWorks, and Greenway Health are established integrations, connected through standard health-data interfaces, and booked appointments and status updates are written back into your chart.
AI handles the busy work. Coordinators move into human-in-the-loop roles for escalations and get redeployed to higher-value patient-facing work. On average, customers reclaim 80% of coordinator capacity.
From $2,000 a month. Flat monthly fee per workflow, sized to your volume. You pay nothing monthly until the workflow is live and processing real work.
First workflow live in 4 weeks. For more complex workflows, we provide a detailed plan including staff training and on-site work after scoping.
Yes. Submission and status tracking on the payer portals your team uses today.
First workflow live in 4 weeks.
Bring your hardest referral. We will walk it through outbound, inbound, and write-back live in our environment, against the same payer portals you fight with every day.
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