Care gap closureWork the whole gap list, not just the first page.
Linear Health ingests the payer gap file, matches each member to your EHR, skips anyone already handled, then reaches the remaining patients, books the visit and writes the outcome back to the chart.
ListedThe payer file names a gap
Illustrative platform data. Northgate Outpatient Center, its patients and its payers are fictional.
- 36 months
- of history checked before outreach
- Up to 80%
- of coordination work automated
- 4 weeks
- to your first live workflow
- 4 EHRs
- with established integrations
4 established EHR integrations
Flagged is not closed
Your dashboards already know who is overdue. The visit still has to happen.
Care gap closure is the work of turning a payer's list of overdue preventive and chronic care into completed, documented visits. Flagging is what your EHR and payer portals already do. Linear Health does the work that follows: the outreach, the booking and the documentation.
- 1
Ingest the file
The payer gap list is normalized and each member is matched to your EHR record.
- 2
Filter out the noise
Anyone whose gap is already handled, or who has an upcoming visit, is skipped.
- 3
Reach the patient
A voice agent, with SMS and email, confirms who they are and explains the care they are due.
- 4
Book the visit
A real appointment is scheduled directly in your EHR, and can be rescheduled on request.
- 5
Write it back
Status, call transcript, sentiment and a summary land in the chart.
Ingest and filter
From a payer spreadsheet to a list worth calling.
Linear Health takes the payer gap list, normalizes it and matches each member to your EHR record. It checks the last 36 months of history and skips anyone whose gap is already handled or who already has an upcoming visit.
Rows 117 to 121 of 412
Care gaps
Showing 117 to 121 of 412 care gapsMatched to athenahealth charts
Every row gets a decision.
Members are matched to a chart, then sent to outreach, skipped as already handled, or noted on an existing appointment.
History checked first.
A screening that already happened closes the gap before anyone is called about it.
An upcoming visit gets a note, not a call.
The gap is attached to the existing appointment so it can be addressed at that visit.
See your gap list get worked.
Every proposal shows your return against your own numbers. We build to 3x or better.
Reach and book
A voice agent that reaches the patient and books the visit.
The agent contacts the patient by phone, with SMS and email support, confirms their identity, explains the care they are due and schedules a real appointment in your EHR.
Care gap recordCG-1003
Diana Porter
- Payer
- Summit Health Plan
- Due date
- 12/31/2026
- Coordinator
- Jamie Chen
- Phone
- 202-555-0143
Outreach progressCycle 1 · 2 / 7 contacts
- Text messageNov 3, 10:05 AMNo reply
- Voice callNov 4, 4:12 PMAnswered
Outbound call
Lisa, voice agent · Nov 4, 4:12 PM · 2 min 10 s
- Lisa
This is the care team at Northgate Outpatient Center. Am I speaking with Diana Porter?
- Diana Porter
Yes, this is Diana.
- Lisa
Your plan shows you are due for a colorectal cancer screening. I can schedule that for you now.
- Diana Porter
Wednesday morning would work.
Wed, Nov 18 at 9:00 AM
Screening visit · Northgate Outpatient Center
A real conversation, a real appointment.
Each attempt counts toward the outreach sequence, and the call ends with a visit on the schedule.
Texts and emails back up the call.
Patients who miss the call can still book from a message.
The outcome is in the chart.
Appointment status, call transcript, sentiment and a summary are written into the chart.
Close and report
Closed means documented.
A gap is completed with a recorded disposition, confirmed by the next payer file or by a coordinator. Up to 80% of coordination work automated. Your team stays in the loop on the other 20%.
Care gap recordCG-1003
Diana Porter
Update the gap or leave context for your team.
Gap completed with coordinator disposition.
Screening visit completed.
Appointment scheduled during the call.
Gap identified in the November payer file.
One place to finish the work.
Coordinators complete a gap, flag it for follow-up or pause outreach from the same record, with the activity beneath.
Do not contact means do not contact.
A patient who asks not to be contacted is suppressed across every gap, with the reason recorded.
Progress by measure.
See open and completed gaps for each care measure in the cohort.
Illustrative platform data. Northgate Outpatient Center, its patients and its payers are fictional.
In practice
Care gap closure running across a community health network.
Community health organization in the Chicago area, more than 100 providers across more than 20 locations, on athenahealth. Referral coordination, care gap closure and voice AI running across the network.
Customer context, Aunt Martha's Health & Wellness
- 100+ providers
- Across the network
- 20+ locations
- Chicago area
- athenahealth
- EHR
Across all customers, Linear Health coordinates tens of thousands of referrals per month.
Getting started
Live in four weeks, on the EHR you already use.
Go-live
4 weeks
First workflow live in 4 weeks.
Pricing
From $2,000
From $2,000 a month. Flat monthly fee per workflow, sized to your volume. You pay nothing monthly until the workflow is live and processing real work.
Integrations
4 EHRs
athenahealth, eClinicalWorks, NextGen and Greenway Health are established integrations. Linear runs on top of your existing EHR rather than replacing it.
Security
HIPAA
HIPAA compliant, SOC 2 Type 2 audited, BAA available.
Questions
Care gap closure, answered.
What is care gap closure?
Care gap closure is the work of turning a payer's list of overdue preventive and chronic care, such as screenings and follow-up visits, into completed and documented care. It includes matching members to charts, removing gaps that are already handled, reaching patients, scheduling the visit and recording the result.
How do you close care gaps at scale?
Linear ingests the payer gap file, matches each member to your EHR, filters out anyone already handled, then a voice agent reaches the remaining patients, books the visit, and writes the outcome back to your chart. The whole list gets worked, not just the few your team can call.
Do you actually close gaps, or just flag them like our dashboard?
Linear Health handles outreach, booking and documentation. A gap is completed with a recorded disposition, confirmed by the next payer file or by a coordinator.
How do you avoid contacting patients whose gap is already handled?
Linear checks the last 36 months of history and skips anyone whose gap is already addressed or who has an upcoming visit.
Can a voice agent really reach patients and book the appointment?
Yes. The agent contacts the patient by phone, with SMS and email support, confirms their identity, explains the care they are due, and schedules a real appointment in your EHR.
Does it write back to our EHR?
Yes. Appointment status, call transcript, sentiment, and a summary are written into the chart, so your team sees the gap and its outcome without leaving the EHR.
What happens with a patient who already has an upcoming appointment?
Linear does not call them again. It attaches a note to the existing appointment so your team knows the gap can be addressed at that visit.
Which EHRs does Linear Health integrate with?
Linear runs on top of your existing EHR rather than replacing it. athenahealth, NextGen, eClinicalWorks, and Greenway Health are established integrations, connected through standard health-data interfaces, and booked appointments and status updates are written back into your chart.
How long does implementation take, and what does it cost?
First workflow live in 4 weeks. From $2,000 a month. Flat monthly fee per workflow, sized to your volume. You pay nothing monthly until the workflow is live and processing real work.