Quality & HEDIS leaders
Closed gaps move the measures that decide your star ratings and your contracts. For FQHCs, the same closed-loop documentation lands ready for UDS submissions and payer quality programs.
Care Gap Closure
Four thousand open gaps.A team of five.
Payers hand you lists of members overdue for care, thousands of them, and closing each one means a call, a booking, and a note in the chart. Linear closes care gaps at scale. It works the payer file, reaches the patients who actually need outreach, books the visit, and writes it back to your EHR. Not a longer list. Closed gaps.
80-90% of coordination work automatedWorks with athenahealth, eClinicalWorks, and more.
The list
The list is endless. Your team is not.
Every payer sends the same thing: a list of members overdue for care, an A1C, a mammogram, a wellness visit, running to thousands of names. No team can call every person on that list, so most of it sits untouched and the gaps stay open.
Flagging is not closing
Your dashboard flags the gap. It does not close it.
EHRs and payer portals are good at telling you a gap exists. None of them do the work of closing it: the outreach, the booking, the documentation. Until the visit happens and the code is captured, nothing moves, the claim does not drop, and the quality scores that decide your contracts stay stuck. A flagged gap is not a closed gap.
The close
From payer file to a booked, documented visit.
Linear runs the whole close on top of the EHR you already use. Here is the sequence, step by step.
- 01
Ingest the file.
Linear takes the payer gap list and normalizes it, matching each member to your EHR record.
- 02
Filter out the noise.
It checks the last 36 months of history and skips anyone whose gap is already handled or who already has an upcoming visit, so no one gets a redundant call.
- 03
Reach the patient.
A voice agent, with SMS and email, actually reaches the person, confirms who they are, and explains the care they are due.
- 04
Book the visit.
It schedules a real appointment directly in your EHR, and can reschedule on request.
- 05
Write it back.
Status, call transcript, sentiment, and a summary land in the chart, so your team sees the gap and its outcome without leaving the EHR.
Close the gap. Do not just flag it.
Proof · Facts of record
What closing gaps at scale looks like.
Published results from a named customer and Linear's facts of record, not industry averages. Where a gap-specific figure is not yet on the record, we do not print one.
3:1ROI
Within 90 days, measured at Aunt Martha's Health & Wellness.
80-90%Coordination work automated
The outreach runs without staff time on the phones.
~5 minFirst patient contact
From a 3 to 7 day baseline.
“Linear Health has transformed how we manage referrals across our network. We're closing care gaps faster and our coordinators can finally keep up with demand.”
Audrey PenningtonCOO, Aunt Martha's Health & Wellness
Built for your world
Built for the teams the gaps land on.
Value-based & RCM leaders
An open gap is captured revenue left on the table; closing it at scale is margin. The visit happens, the code lands, and the bill finally drops.
Before and after
The list that sits vs. the list that closes.
Today
A file of thousands, and a team of five
Call the ones you can get to
Redundant calls to people already seen
Gaps flagged, not closed
The bill does not drop
Scores stuck
With Linear
The whole file worked, at scale
Reach everyone who actually needs it
36-month history filters them out
Booked, documented, closed
The visit happens and the code lands
Measures move
Why Linear
One platform, the whole coordination loop.
Care gap closure is one workflow of many. The same engine handles the referrals coming in and going out, the prior authorizations, and the scheduling and reminders that get patients through the door, all on your existing EHR.
01 / 04
Scheduling
Reach patients by SMS, email, and voice, book directly in the EHR, send reminders, and recover no-shows.
Learn more02 / 04Inbound Referral Coordination
Capture inbound referrals, reach patients fast, and book the consult before they fall through the cracks.
Learn more03 / 04Outbound Referral Coordination
Close the loop on the referrals you send: right-specialist match, eligibility verified before booking, and the consult note back in your chart.
Learn more04 / 04Prior Authorization
Submit prior auths 10x faster, achieve 98% first-pass approval, and reduce delays from 7 days to 2 days.
Learn moreSee your own gap list get closed.
Bring a real payer file. In a working demo we will show the close on your EHR, your payers, and your patients, not a generic slideshow.
BAA available