Build patient access without automating clinical judgment.
For a multi-site behavioral health group, Linear Health automates the administrative side of patient access: intake from forms, faxes, and calls, completeness checks, eligibility, prior authorization preparation, outreach, and scheduling. It is operational AI, not clinical AI: it never diagnoses, triages, or decides how an urgent situation is handled, and anything needing judgment moves to a lane your clinicians own.
- Administrative completeness
- Eligibility verified
- Authorization prepared
- Scheduled in the EHR
One reply needs a judgment callIt moves to your team, with context
What Linear automates, and what it will not touch.
Both halves of this answer matter equally, and your clinical leadership can quote either one verbatim.
Administrative patient access
- Intake capture from online forms, referral faxes, and phone calls
- Administrative completeness checks and document collection
- Insurance eligibility verification
- Prior authorization preparation and submission, 10x faster than manual work with 98% first-pass approval, via the authorization engine
- Patient outreach and reminders in English and Spanish, including voice AI
- Scheduling and registration written back to the EHR
Your clinicians, your protocols
- Diagnosis, assessment, and treatment decisions
- Triage, risk evaluation, and clinical prioritization
- Crisis recognition and crisis response
- Medical-necessity determinations
- Any ranking of one patient's needs against another's
The deeper product mechanics live on the behavioral health solution page; this page is the operating model for multi-site groups.
Where this workflow earns its keep.
It fits multi-site groups with centralized access teams fielding intake for many locations, high inbound volume across channels that staff currently re-key by hand, authorization-heavy service lines where assembly and payer follow-up consume clinical-adjacent time, and groups adding clinicians or sites that want access operations to scale without a matching hiring curve.
Not the right fit: solo practitioners, or organizations looking for clinical decision support, documentation AI, or therapy-adjacent tools. Linear does not make those.
A proven access engine, measured in adjacent segments.
The engine behind this page runs at scale for published, named customers in adjacent segments.
A 35-site Federally Qualified Health Center running 10,000+ referrals and coordination events per month through the same intake, outreach, and scheduling loop. Read the case study.
A specialty practice that consolidated five coordination tools into one and took a 37% missed-call rate to near zero. Read the case study.
A behavioral-health-specific case study is not yet published. Multi-site behavioral health groups typically start with a scoped pilot on their real intake channels and a direct introduction to a current customer.
Sensitive by default, because the data is.
Behavioral health information is among the most sensitive data in healthcare. Linear is HIPAA compliant, operates under a Business Associate Agreement, and documents its access controls on the security page. Responsibility is spatial and explicit.
Linear's responsibility
- HIPAA-compliant handling of administrative access data
- Access controls and auditability
- Write-back fidelity to your EHR
Your responsibility
- Clinical protocols, including urgent and crisis response
- What information intake collects and shares
- Consent policy and patient communication rules
Agreed together
- Intake rules for what routes to the staff lane
- Escalation owners and hours
- Go-live scope, 4 weeks to production
Pricing is $1,000-$8,000/mo, usage-based, month-to-month, on the EHR you already run. Customers typically see a 3:1 return within 90 days, measured against their own baseline.
Where behavioral health teams go next.
Frequently asked questions
Direct answers, including the boundary questions clinical leadership will ask.
What can a behavioral health group automate with Linear Health?
The administrative side of patient access: intake capture from forms, faxes, and calls, completeness checks, insurance eligibility verification, prior authorization preparation and submission, patient outreach in English and Spanish, scheduling in your EHR, and status tracking. It is operational work, the kind that today consumes staff hours without requiring clinical judgment.
Does Linear Health triage patients or score acuity?
No. Linear does not diagnose, triage, assess acuity or risk, prioritize patients clinically, or make medical-necessity decisions. It is operational AI: it moves administrative work items through completeness, eligibility, authorization, outreach, and scheduling states. Anything requiring judgment routes to a staff-owned lane, unranked and unscored.
How are urgent or judgment-dependent contacts handled?
They go to your people. The workflow includes a persistent staff lane, and any contact your intake rules mark as needing a person moves there immediately with full context. How your organization responds to urgent or crisis situations remains your clinical protocol, owned and executed by your staff; Linear never makes that assessment.
How does prior authorization work for behavioral health services?
Linear prepares and submits authorizations 10x faster than manual workflows, with 98% first-pass approval, taking a submission from 30+ minutes of staff time to under 5. Clinical documentation and medical-necessity content come from your clinicians; Linear handles the assembly, submission, payer follow-up, and status tracking.
Does it work with our EHR?
Linear runs on top of your existing EHR rather than replacing it. athenahealth, eClinicalWorks, NextGen, Greenway Health, Veradigm, and Epic are established integrations, connected through standard health-data interfaces, and booked appointments and status updates are written back into your chart. Intake, registration, documents, and scheduling write back to the chart.
How is patient privacy protected?
Linear Health is HIPAA compliant and operates under a Business Associate Agreement, with access controls and data handling documented on the security page. Behavioral-health information is treated as what it is, among the most sensitive data in healthcare: the platform touches administrative fields needed for access workflows, and your organization controls what is shared.
How long does implementation take, and what does it cost?
Go-live is 4 weeks, on top of your existing systems. Pricing is $1,000-$8,000/mo, usage-based, month-to-month, and our customers typically see a 3:1 return within 90 days, measured against their own baseline.
See the administrative workflow, with the staff lane on screen.
Bring your intake channels and your access team's rules. The working demo runs the workflow end to end, including what routes to your people. Go-live is 4 weeks.