Your staff is drowning in phone tag. Your trackers are always outdated. And Q4 is coming.
Your team gets MCO files from Aetna, Meridian, Molina, and half a dozen other payers, each in a different format. Someone has to normalize that data, figure out which patients actually have open gaps versus which ones already completed their visit but the provider coded it wrong, then make dozens of calls to get them scheduled. Multiply that across multiple clinic locations and your coordinators spend 80% of their time on coordination instead of care.
Your coordinators toggle between 5+ MCO portals and Athena all day, manually checking which gaps are real
80% of time spent on coordination, not care
Patients who already completed their screening show as 'open' because the visit was coded wrong
False positives tank your quality scores
Phone tag eats entire shifts. Patients don't pick up. Voicemails go unreturned
35% of outreach attempts never connect
Excel trackers are outdated the moment someone saves them. Status is invisible across sites
No real-time visibility into gap closure progress
The real problem
of care gaps flagged by MCOs are documentation errors, not missed screenings. Your team wastes hours chasing gaps that are already closed.
35%
in wasted resources
AI-powered care gap closure: identify, engage, close automatically
Linear Health automates care gap identification, patient outreach, and appointment scheduling. Your coordinators handle complex cases while our AI handles volume.
Care gap data ingested
AI ingests gap data from payers, EHRs, and quality reporting systems automatically.
AI reviews payer and EHR data
Cross-references payer claims with EHR records to identify true care gaps and eliminate false positives.
Risk stratification
Prioritize outreach based on clinical urgency, patient engagement likelihood, and quality measure impact.
Multi-channel engagement
Contact patients via SMS, email, and voice AI with personalized care gap information.
Intelligent scheduling
AI helps patients book mammograms, colonoscopies, A1C tests, and preventive screenings.
Closed-loop tracking
Track gaps through completion and generate reports for UDS, HEDIS, and payer programs.
Enterprise platforms treat care gaps as one of seven priorities.
We treat it as our only one.
The big "AI workforce" platforms promise to automate everything on one platform. In practice, that means your care gap closure is competing for engineering attention with six other product lines and you're paying for breadth you'll never use.
Single focus, deeper product
Every sprint, every feature request, every customer conversation is about closing more care gaps. We're not splitting attention across seven product lines.
4-week go-live, not 4-month onboarding
Enterprise platforms take 3 to 6 months because they're configuring a general-purpose tool. We're purpose-built, so we ship faster.
Built for community health, not just health systems
Our team knows the difference between Meridian and Molina file formats, understands UDS reporting timelines, and won't try to sell you modules you don't need.
No vendor lock-in
We complement your existing stack. Keep your EHR, your analytics, your patient portal. We handle the gap closure workflow that sits between all of them.
Most platforms hand you a list of gaps. We hand you closed gaps.
What enterprise platforms do
- Care gaps as one of 7+ product modules
- Screen-scraping bots that break when the EHR updates
- EHR-agnostic (works everywhere, optimized nowhere)
- Built for 500-bed health systems, adapted for everyone else
- Gap identification reports your staff still has to act on
- 3 to 6 month enterprise implementations
- Single MCO data source or manual uploads
What Linear Health delivers
- Care gap closure is our singular focus
- Native, bi-directional Athena integration via certified APIs
- Built for Athena from day one with deep, certified integration
- Right-sized for FQHCs, primary care, and specialty clinics
- Full loop: ingest, validate, outreach, schedule, close, document
- Live in 4 weeks with zero EHR migration
- Multi-MCO ingestion normalized automatically
See what care gap automation saves your team
Adjust the sliders to match your organization. The savings update in real time.
This estimate only counts coordinator time savings. It does not include recovered quality bonuses from higher closure rates or revenue recovered from billing error corrections.
Trusted by community health centers closing thousands of care gaps monthly
“Our team of eight used to spend entire days chasing care gaps across five different MCO files, manually checking if patients had already been seen, and calling patients who never picked up. Linear Health ingests all of our MCO data, catches the billing errors we were missing, and handles the patient outreach automatically. We're closing gaps we didn't even know were recoverable.”
Audrey Pennington
COO, Aunt Martha's Health & Wellness
Your coordinators shouldn't be drowning in
Excel trackers and phone tag
We built for the reality of community health centers: multiple MCO plans per patient, multi-site scheduling complexity, UDS deadlines, and teams that are already stretched thin.
"We're drowning in manual follow-ups, calls, and paperwork."
Automated outreach via SMS, email, and voice AI replaces hundreds of manual calls per month. Patients respond at 3x the rate of phone calls.
"Our Excel trackers are always outdated."
Real-time dashboards replace spreadsheets. Gap status updates automatically as patients schedule, complete visits, or get flagged for billing corrections.
"Athena handles some things, but there's no automation for what really matters."
We close the loop Athena can't: MCO file to patient outreach to scheduled appointment to documented closure. Native integration, not a bolt-on.
"We looked at the big platforms, but they're built for health systems, not for us."
Those platforms need 3 to 6 months to implement, charge enterprise pricing, and treat your FQHC like a small afterthought. We built for your reality from day one.
The financial reality: Nearly 50% of FQHCs operate with negative margins. Every unclosed care gap is revenue left on the table in your value-based contracts. Every miscoded visit is a bonus you earned but never collected.
By March 31, 2026, payers must publicly report PA approval rates and response times. The January 2027 FHIR-based API mandate is next. Organizations that automate now will be positioned.
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